WE TAKE CARE OF OUR CUSTOMERS
BORN FURNITURE WARRANTY
- Frames – Limited Lifetime
Born Furniture (BFG) warrants that frames will be free from defects in workmanship and material for the lifetime of the product. Decorative exposed wooden trim, including wooden legs, is not covered by this warranty.
Seat Cushion Core – Limited Lifetime
- Life-time limited coverage warrants seat cushion cores against defects in workmanship, materials and construction. Failure to follow standard care procedures voids this warranty. Cushion softening due to normal fibre compression is not covered by this warranty. Deep cushions will compress up to 1” within the first year of use. This is a characteristic and not a quality defect.
Motion Mechanisms – Limited Lifetime
- Our motion mechanisms are warranted to be free from defects in workmanship and materials for limited lifetime and include mechanisms for swivel chairs, swivel rockers, desk chairs, including units, and recliners, except for the Leggett & Platt “Power Series” mechanisms and motors. Applicable to motorized recliner products, which “Power Series” mechanisms and motors have a one-year limited warranty against defects in materials or workmanship.
Springs – 5 Years
- Spring systems are warranted to be free from defects in workmanship and material for five years. Removal of springs from their original upholstered frame voids this warranty, unless done with prior consent from Born Furniture (BFG).
Sleeper Mattresses – 2 Years
- Our sleeper sofa mattresses are warranted to be free from defects in workmanship and materials for five years. Should such a defect appear during the first year of this warranty, the mattress will be repaired or replaced, at Born Furniture (BFG)’s discretion and cost. Should such a defect appear during the second through the fifth years of this limited warranty, the mattress will be repaired or replaced, at Born Furniture (BFG)’s discretion and cost, minus an amount for the purchaser’s use of the mattress. The amount deducted for the purchaser’s use will be equal to 1/60 of the retail price for each month or partial month since the purchase date of the mattress. Creasing will occur due to folding and is not covered by this warranty.
Sleeper Mechanisms – 3 Years
- All mechanical parts in Born Furniture (BFG)’s sleeper sofa products have a three-year limited warranty against defects in materials or workmanship.
Fabrics – 1 Year
- Born Furniture (BFM) fabrics are warranted against manufacturing defects, seam slippage, fraying, and dye transfer for one year. Damage resulting from improper use, improper care, abuse or negligence or use of improper cleaning methods is not covered by the warranty. ANY RETAILER OR CONSUMER-APPLIED STAIN PROTECTION TREAT-MENT VOIDS THIS WARRANTY. Shrinking, pilling, fading and/or heavy soiling are considered evidence of mistreatment and void the limited warranty.
Leather – 100% Genuine Leather authentication certificate
- When we say 100% leather we are prepare to issue a certificate of authenticity guaranteed. 100% leather will remain 100% leather for life, there is no comparison. Upholstered leathers are warranted against manufacturing defects, seam slippage, and splitting for one year. Variations in colour, grain, texture, patterns of original hair follicles, healed scars, brands and neck growth marks are inherent in leather and are not quality defects. Improper use, improper care, accidents, fading or change in colour due to exposure to sunlight after purchase by the consumer, body oils or perspiration are not warranted.
For a copy of our complete warranty, including all limitations and exclusions, please download download it here.